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How Do I Get Notified When a Contact Replies to a Text?

Set up browser or HubSpot workflow notifications for inbound SMS replies.

There are two ways to get notified when a contact sends an inbound text message:

Option 1: Browser Notifications

Enable browser-based notifications in the Message IQ web app settings. You will receive a browser alert when a new message arrives, as long as the app is open in a tab.

Option 2: HubSpot Workflow (Slack, Teams, or Email)

Build a HubSpot workflow to notify your team when a reply arrives:

  1. Set the enrollment trigger: Message IQ Reply is any of YES
  2. Enable re-enrollment so the workflow runs each time a new reply arrives
  3. Add a notification step to send a Slack, Teams, or email alert to the contact owner
  4. In the message body, include the Message Received Content property to show the actual text of the reply
  5. Add a final step: Set Property Value — Message IQ Reply = No to reset the trigger for future replies