How Do SMS Opt-Outs Work in Message IQ?
Contacts opt out by replying STOP and can re-subscribe by replying START.
Contacts can opt out of receiving messages at any time by replying with any of the following keywords:
- STOP
- UNSUBSCRIBE
- QUIT
- CANCEL
When a contact opts out:
- The carrier blocks further messages to that number
- Message IQ also blocks further messages from your account
- The Message IQ Opt-Out property in HubSpot is set to "Yes"
You can also manually opt out a contact from the Message IQ web app or from HubSpot.
To re-subscribe: A contact can opt back in by texting the keyword START to your IQ Number.