How Do I Tell Automated Messages from Human-Sent Messages?
Use the Message IQ CRM card to see whether a message was sent by a person or automation.
The Message IQ CRM card inside HubSpot shows who or what sent each message.
- A HubSpot gear icon next to a message indicates it was sent via workflow automation.
- A team member's initials indicate the message was sent manually by that person.
This distinction is visible on the contact record, making it straightforward to audit message history and understand how each contact has been engaged.