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How Do Call Forwarding, Call Tracking, and IQ Autoscaling Work?

Manage call forwarding, call tracking, and high-volume messaging from one IQ Number.

Call Forwarding

When your IQ Number receives an inbound call, it is forwarded to a number you set in your account settings. You can update your call-forwarding destination at any time from the Message IQ web app.

Call Tracking

Message IQ logs inbound and missed calls to the HubSpot contact record, including call duration and caller details.

IQ Autoscaling

IQ Autoscaling allows you to use a single IQ Number regardless of message volume. It handles throughput automatically, so you do not need to manage separate numbers for high-volume sends.

Business Hours for Calls

To configure business-hours behavior, set up routing rules at your call-forwarding destination. Message IQ routes all inbound calls to whatever number you have set.